Lesson 02 · 6 min 6 min

Build your kanban with custom stages

Define your process stages, not a generic tool's.

The kanban is the heart of the CRM. The platform ships a default pipeline, but the stages belong to your brokerage: you create, rename, recolor and reorder them from settings. Whoever runs the brokerage edits them, not each agent.

Create and order your stages

  • Your pipeline caps at SIX stages and needs at least three. The default already ships with six, so to add one you have to remove another: the constraint is the advice.
  • Three stages can never be deleted (the starting one, Closing and Lost) but they can be renamed, recolored and moved around.
  • You also cannot delete a stage that still has active leads in it. The platform stops you and asks you to move them first.
  • Every stage is written in Spanish and in English; a "Translate with AI" button saves you writing it twice. A realtor using the platform in English sees the English name.
  • Define what entering each stage means: a concrete action, not a feeling.
  • The ORDER matters more than it looks: it is where each lead's score comes from, and the score is where its temperature comes from. That is lesson 06.

Fewer stages, more clarity

The temptation is to create a column for every nuance. The platform takes it off your hands: six is the cap, and the default pipeline already spends them all. That constraint is not there to annoy you: a kanban nobody keeps current lies, and nobody keeps fifteen columns current. Start with the stages that truly change what you do with the lead.

Tip: Before deleting a stage to make room, move its leads out. With active leads inside it will not let you delete it, and finding that out halfway through the change is worse than planning for it.
The module on the platform CRM