A work number, inside the platform.
Every team member picks their number with their own area code. Calls, texts, and WhatsApp come and go through it, land on the right file, and don’t walk out on a personal phone the day someone quits.
Professional WhatsApp, not your agent’s phone.
Meta-approved templates to open the conversation, free replies inside the window, images, and voice notes. The window chip and the template picker are drawn by the platform itself, so nobody has to learn Meta’s rules.
Call from the browser and log it as you hang up.
The phone lives on the screen: dial with a click, answer from the computer, and log the outcome with one tap when you hang up. The call keeps its recording and duration in the file, and forwarding and voicemail are set up once.
Email that comes back to the file on its own.
You write from the platform and the client’s reply returns to the lead’s file: full threads per transaction, no digging through your personal inbox. With your own domain if you connect your SMTP.
Email campaigns with deliverability looked after.
An editor with the agency’s templates, recipients by CRM filter, and the signature already in place. Every send carries one-click unsubscribe and honors the suppression list: whoever opted out doesn’t get mail again, even if they come back in through another filter.
The team, without personal WhatsApp groups.
DMs, groups, and agency channels, with mentions, reactions, voice notes, and search. The announcements channel is published by the broker and read by everyone. Separated from the client channel by design: internal stays internal.
Before the first ring.
Activating the number includes registering your business with U.S. carriers (A2P), a regulated process measured in weeks, not minutes. We walk you through it: the form is filled once, and the platform checks that your site meets their requirements before submitting. In the meantime you can receive from day one.
And two things we do on purpose: voicemail is kept as audio in the thread — we don’t transcribe it —, and automated sends honor the recipient’s clock, not yours, capped at one message per lead per day. Looking after deliverability is looking after your number.
One inbox, two hands.
Every conversation in your agency, read-only, without asking anyone for screenshots.
You define agency templates and signature; the team uses them as-is.
The number belongs to the agency: if an agent leaves, the client thread stays.
Want to see it with your operation?
15 minutes, no slide deck: your brokerage inside Galilei, with your questions driving.