Who we are
Galilei Systems LLC, based in Florida, USA, is responsible for the data collected on this site. For any privacy matter, write to us at support@galileihub.com .
What information we collect
- Data you give us in forms: name, email, phone, your agency name and size, your role and county, and the message or time preference you include (waitlist, demo, Charter Program, or contact).
- Attribution data: the campaign parameters (utm_*, src) from the link you arrived through. They are stored temporarily in your browser and sent with your form so we know where interest comes from.
This site never asks for passwords or handles sessions: authentication lives only in the application.
Data in the Galilei Hub platform
- Account data: name, email, phone, and role of the users an agency creates on the platform.
- Client and lead data: the contact information our customers (real estate agencies and professionals) upload to or receive in their CRM — names, phone numbers, emails, notes, and documents.
- Communications: the content and metadata of SMS, WhatsApp, and email messages, and the call records sent or received through the platform, including phone numbers and delivery and read statuses.
For client and lead data we act as a data processor: we process it solely on the instructions of the agency that controls it, and we never use it for our own purposes, for advertising, or for model training.
WhatsApp, Facebook and Instagram (Meta)
Galilei Hub integrates the WhatsApp Business Platform as a Meta Tech Provider. When a customer connects their WhatsApp Business Account, we process on their behalf the phone numbers and message content needed to send and receive WhatsApp messages, and to create and manage message templates and check their approval status.
That data is transmitted to Meta Platforms, Inc. and to our messaging solution provider, Vonage, and is subject to the WhatsApp Business Terms and Meta’s privacy policies. We do not use WhatsApp message content for advertising, profiling, or model training.
Facebook and Instagram lead ads: if a customer connects their Facebook Page to Galilei Hub, we receive, on that customer’s behalf and through Meta’s Lead Ads API, the information that people submit in the customer’s lead forms on Facebook and Instagram (such as name, phone number, email, and the answers to the form’s questions), together with the name of the campaign, ad, and form that generated it. We use that information solely to create and manage the lead in the customer’s CRM account and to run the follow-up the customer configures. We do not use it for our own advertising, for profiling, or to train models, and we do not sell or share it with any other party.
To connect a Page, the customer signs in with Facebook; we store the access credentials Meta issues, encrypted, and only for as long as the connection is active. Customers can disconnect at any time from Galilei Hub or by removing the “Galilei Hub Leads” app in their Facebook settings, and we delete the stored credentials immediately. Lead data received from Meta is kept as part of that customer’s account and deleted under the rules in “Data deletion”; Meta’s own retention of lead forms is governed by Meta’s terms.
Why we use it
- Respond to your request and contact you about Galilei and the Charter Program.
- Understand which channels generate interest so we can communicate better.
- Prevent abuse and spam (honeypot field and anti-bot verification).
How long we keep it
Site data, as long as needed to handle your request and while you remain an interested contact. Platform data, for as long as the account holding it stays active. You can request deletion at any time (see Data deletion).
Your rights
You can access, correct, delete, and export your data, as well as object to processing or withdraw your consent. Write to us at support@galileihub.com and we respond.
Data deletion
You can request deletion of your data at any time by writing to support@galileihub.com from the email associated with your account, stating what you want deleted. We confirm receipt and complete the deletion within 30 days.
If you are an agency user, your administrator can also delete your account from within the platform. When an agency disconnects its WhatsApp Business Account or closes its Galilei Hub account, we delete the associated data from our production systems within 30 days, except for what the law requires us to keep.
If you submitted a lead form on a Facebook or Instagram ad and want that data removed from Galilei Hub, write to support@galileihub.com or ask the business that ran the ad. Requests that Meta forwards to us through its own data-deletion process are handled automatically and given a confirmation code.
Security
We encrypt traffic in transit and apply a minimal surface and defense in depth. Learn more on our Security page .
International transfers
We operate from Florida, USA; your information is processed there. If you contact us from outside the USA, you consent to that processing.
Minors
This site is not directed to anyone under 18, and we do not knowingly collect their data.
Changes
If we update this Policy, we will change the date in the header. Material changes will be communicated on this site.