Assign, distribute and supervise

A lead with no owner is a lead nobody works. In Galilei Hub that is decided in three boxes on the record, and they are worth keeping apart because they answer three different questions: who works it, whose business it is, and who answers for it.

The three boxes

• "Assigned to" is who works the lead. The holder: the one who calls, who books, and who shows in the rankings. Only managers change it, with the "Reassign" button.
• "Lead owner" is whose business it is. If the lead came through the brokerage it reads "Agency-owned"; if a realtor brought it, it carries their name. A manager can change it, and so can the agent, if they are already the owner.
• "Supervisor" is who backs the deal and gets paid for backing it. The card says how much: "Earns 10% (default) of the realtor's net commission." Only managers assign it, and the supervisor can never be the same person working the lead.

If you supervise a lead that is not yours, the record tells you on the way in: it is in your care but it is not yours, and everything you do there is logged under your name.

The leads that arrived and nobody took

This is the classic hole in a brokerage that imports a base or turns on ads: leads come in and sit there. The platform does not let that happen quietly.

• In the CRM, managers see a notice: "3 open leads still have no realtor assigned," with a "See those leads" button that leaves the board filtered to them.
• The same number shows as a badge next to CRM in the sidebar.
• Every six hours, if any are left, a notification arrives naming the one that has waited longest. One per brokerage, not one per lead, and it does not stack: if you already have an unread one, it does not send another.
• The filter panel keeps a permanent checkbox, "No realtor assigned," to get back to that list whenever you want.

What distributes itself and what does not

There are two automatic distributions, and both are narrow on purpose. On Meta ads, each form can always hand its leads to the same person or rotate them. And for leads arriving through a public platform form, Team has a setting, "Lead distribution," with two modes: Manual or Round robin.

Outside those two cases, distribution is by hand. CSV leads come in unassigned. There is no bulk assignment and no distribution by workload: you open the record and assign, or you do it from My Agency, under "Lead management," a table of every lead with an agent dropdown per row.

The money side of all this (what the supervisor earns, what happens when the lead is agency-owned) is not calculated here but at closing, and the Commissions course covers it.